How can I contact customer service?

Simply call or e-mail us (see the Contact Us section).

 

Do you accept international orders?

Unfortunately, we only ship our products within Quebec for now. Please contact us to check for other alternatives.

 

What are the shipping costs?

They are included in the price! You only pay the amount shown.

 

Can I place an order by phone or email?

If you wish, you can call or email us to place your order. Payment by credit card will be required.

 

What if I have a special request?

We generally accept all kinds of special requests. Please contact us by phone or email to explain what you need.

 

Can I cancel my order at any time?

Orders cannot be cancelled online. To cancel your order, you must contact us by phone or email.

 

Can I return a product? What is your return policy?

Unfortunately, we cannot accept returns because we are prohibited by law from doing so.

 

Can I track delivery of my order? How?

There is currently no way to track your order online, but you can call us to find out the status of your order.

 

What are the payment options?

For online orders, payment is through Paypal (using a Paypal account or credit card). If you order by phone or email, payment will be made by credit card.

 

How are orders delivered? How are the products handled?

Delivery will be made to the address you specified. You will receive a call from us to confirm the date and time of delivery.

 

How long does it take for my order to be prepared and shipped?

On average, orders are prepared within 48 hours. The shipping time depends on the delivery date that is convenient for you.

 

How do I place an order online, by phone or by email?

1. Online:
   Follow the steps to purchase online and we will call you within 24 to 48 hours for confirmation and to confirm when and where your order will be delivered.
2. By phone:
   When you call, we will take your order, process the payment, and confirm when and where your order will be delivered.
3. By email:
   Email us your order and we will call you within 24 to 48 hours for confirmation, to process the payment and confirm when and where your order will be delivered.

 

 

Questions & Comments

For any further questions about our products or concerning your order, please call us at 1-877-797-5059. Many thanks and bon apetit!